A potential client is on the phone asking if we do closings for business ownership transfers. How do you answer this, and what other information that you get for this potential client?
While signing closing documentation on the house, the buyer comments that his good faith estimate was low by more than 2 percent. He seems to be balking at continuing through the document signing process, as though we can discount the difference. What do you say or do as he sits quietly?
A couple is refinancing their house. The previous loan was closed less than three years ago. The woman wants to know why she must pay for title insurance again when all of the legalities were met just recently. How do you answer her question?
Three months after closing on a house, a couple is being investigated by a lending institution. The couple is claiming that someone in our office forged their signatures on loan documents. How do you respond when you hear this from couple themselves?
What do you think the majority of clients prefer more, a quick closing with minimal explanation as to the purpose of the documents, or a more in-depth explanation as to the legal ramifications of the documents being signed?
A first-time home buyer wants to know what our worst estimated escrow calculation has ever been. He seems to want reassurance that our calculations are accurate. How do you answer this curious question?
