A customer is on the phone, asking whether you carry a particular brand and size of hiking boots. What other information might you get for this customer?
A woman wants to return some silk jogging shorts. She is complaining about how much the shorts shrank with just one washing. Questioning her further, you discover that she did not follow the washing directions, and used hot water. What do you do and say to this customer?
A customer is complaining that your line is terribly slow. You know that the delay was caused by the previous customer’s fishing license issuance problems. How do you respond to this customer?
A suspicious customer just left the store with a new sleeping bag. An hour later he has returned with a bag with ripped stitching. Inspecting the item you notice a fair amount of dust in the stitching. What do you tell the “quick switch man”?
A customer wants to know what your personal opinion is of the Second Amendment. How do you respond?
Does a nearly full parking lot, at our store, generally encourage potential customers to stop or to keep driving?
