A customer is very angry. She ordered her sandwich with no pickles, because she says the smell of them make her nauseous. You clearly see pickle slices stuck to the bun. What will you do to make this right?
A customer is complaining that the bun and crown of his burger are flat. He says, “It looks like someone sat on his burger.” What do you think should be done or said after hearing this complaint?
Name the top reason more customers do not order “Value” or “Combo” meals.
A customer just dropped his tray. His entire meal is in the parking space. What do you say and do to help this customer?
While dumping the trash, you catch a man in the dumpster. What do you say to this man?
A woman has parked her car in the drive-thru. She just did this to protest that a server would not refund her the entire price of a meal already eaten. It seems she was charged for a large order if fries when a small was given to her. The server already offered to refund her the entire price for the fries. What do you do now?
