A patient is claiming that she now has a cold and is certain she was infected by another person in the waiting room three days ago. What do you tell this woman?
What is your main concern when speaking with or meeting a patient for the first time?
Other than the location, name one reason for the popularity of quick-care clinics.
A woman is refusing to settle the bill because she claims that the doctor ordered an unnecessary blood test. Checking your records, you note that the mother insisted that all possibilities be explored. What do you tell this double-minded mother?
A patient asks how long it will take before he will be seen by the doctor. You tell him approximately fifteen minutes. He is looking at his watch and motions to you after sixteen minutes and is furious. What do you say to the man in a hurry?
You walk into a room and see a patient handling some of the instruments. What do you do or say now?
