A customer calls, complaining that his water service has been terminated. You note that he called, and put in a stop-service request earlier in the week. It appears, that he said he was moving. How do you calm this customer?
A customer is complaining she had to wait behind four people in line, and wants to know why you do not have more clerks available at all times. How do you answer this woman?
A customer asks if we offer a lower cost to sick or elderly customers. What do you say?
Last week, a young woman came in and asked you to disconnect her service effective immediately. Today, her husband comes in furious that you stopped the service, since he will continue living in the house pending their divorce. What do you say to him?
A couple is arguing about how their utility bill was not paid because the husband “drank his paycheck.” It is getting heated and a few other customers have taken note of the quarrel. What do you do?
A man wants to get a copy of his account. You are told he is making this request because he is refinancing his home and needs proof his account is current. How do you respond to this request?
