After writing down an order, you repeat it back to the patron. When you bring the pizza to one guest, he says that you have brought the incorrect toppings. Your memory is confirmed by the written order. How do you handle this complaint?
A guest wants to order a specialty pizza that is not on our menu. You realize that she is ordering an item heavily advertised by the restaurant down the street. What do you tell this guest?
You serve tables with some "all you can eat" meals. You notice three college-age men are passing around a single plate of pizza slices. How do you handle the "Pepperoni Pig Gang"?
A customer is quite angry. She ordered her salad and requested that her dressing be put ‘on the side.’ You look down and see a sea of blue cheese. What will you say or do to smooth her feelings?
A guest calls and orders a large with anchovies, pineapple and hot peppers, for delivery. You have cooked the pizza and have just sent out the delivery driver. The guest is now calling to cancel this order. What do you say?
A guest is complaining that your service is terribly slow. You know that the delay was caused by a large group's many complicated requests. How do you respond to this guest?
