When it comes to delivery, which of these, if either, plays a more important role in satisfying our guests with excellent service?
1) The person taking the phone order.
2) The delivery driver.
Is there an occasion where it would be wise to call a guest back and confirm an order? If yes, name one occasion.
You pull up to a house to make a delivery. Name one thing to do before you get out of your vehicle and complete your delivery.
You cannot seem to find a house for a delivery. What do you do?
Explain how a guest might make assumptions about a company based upon how an employee wears their uniform.
A guest is calling in a delivery order for a large pepperoni pizza. What do you suggest as an add-on sale item? How do you word this suggestion?
