A customer wants to return a shredder but does not have a receipt. This item is carried by every store in the area and is frequently on sale. This lady claims to be an accounting professor at a local college. Does this fact change your actions, and what do you do?
Name one reason most laptop and notebook computer manufacturers do not include long-term warranties, and what do we offer concerning this?
A man has tried to purchase some office furniture with three different credit cards. Each card has been rejected twice. As he pulls out two more credit cards, you hear the customers behind him groan. What is your next move?
One customer is having trouble deciding whether to purchase a particular printer or another. Should you give your opinion when helping this customer?
On Thursday a man came in and purchased over $200 in various office products. Now the date is Saturday, virtually everything he purchased is on sale or has a coupon. He wants to know if there is any consideration will be given to him today. What is your answer?
A man is returning a cordless phone set, complaining the battery will no longer hold its charge. This manufacturer provides a 180-day warranty; you note this is actually the 183rd day after purchase. Since this man made a error in calculating his warranty period, he is past time. What do you say to him?
