A woman says, "My son tells me he's interested in music and would like to learn to play the piano. My concern is that I do not want to pay the money for a piano if he does not show the discipline to learn how to play a less expensive instrument." What do you recommend to this customer?
A man comes into the store carrying a trombone case. You remember this customer well because his son begged him to purchase a new trombone just two months ago. The man looks at you and simply says, "Refund?" How do you respond?
A regular customer tells you he is looking for the sheet music for a particular song. After checking your records, it does not seem that this song is published in any sheet music form. What do you suggest for this customer?
It's the beginning of the school year and a mom and her daughter are considering renting a French horn. The mother seems concerned that there could be bacteria trapped inside the horn and she wants to know how we can ensure her daughter's safety. What do you say?
Three people entered the store at the same time. A couple is inquiring about a dual neck guitar for their son’s birthday. Unfortunately, a man is insisting that he had reserved this guitar for himself. You have no record of this and you only have one guitar in stock. How do you handle this conflict?
Which would be worse and why: not having a sale item in stock when advertising is running, or incorrectly running advertising that states an item is on sale when it is not?
