A man is calling and requesting information on spare parts for a unit we manufactured over ten years ago. Our customers include a number of parts supply houses, and this man is asking you for “the most reputable parts supplier.” How do you respond to this request?
You hear a rumor that one of our competitors will be announcing a major recall for safety reasons. What, if anything, should we do to prepare ourselves if this news is announced to the public?
A representative is on the phone. She wants to know why we have not shipped an order to her customer. You do not see this specific order was ever placed. What do you say and do?
A customer is on the phone saying they have received 4 of the 5 pallets of their shipment. The carrier was one the customer requested. What do you say or suggest?
We released a new item to market just two months ago, and you have received your third call today concerning a possible warranty issue. What do you tell our customers about their concern, and what do you do after the third call?
We have had a delay receiving a critical component from an overseas supplier. This is likely going to delay a number of orders. What steps should we take now that we know there will a delay?
