A guest is calling to complain that his room contains a towel with a large stain. What do you tell this gentleman?
A guest complains that his medium-rare steak is overcooked, and likens it to shoe leather. What do you say and do?
A man walks up and tells you he has a reservation. You do not seem to have any record of his reservation, and as he speaks you realize he may be at the wrong hotel and should be at another hotel down the street. What do you tell this gentleman?
A guest looks worried. He says that someone must have taken one of his suitcases from in front of his door, while he taking other luggage to his car. What do you say and do for this guest?
A family of four asks to be moved to a new table. The mother says that the college-age couple next to them are discussing inappropriate things too loudly. What do you do?
A guest has informed you that he fell down the stairs and wanted to make sure that you knew about his incident. What should you do?
