A client is telling you how hard it has been to get her hair to look ‘right’ since her last haircut. You can see her hair was not cut correctly to lie properly by a competing shop. How do respond after her complaint?
A woman brings in a magazine with the picture of an actress. She wants you to style her hair exactly like the picture, and you can immediately tell it is very complicated and likely took hours to style. How do you respond to this challenge?
A young man came in with a couple of friends. When you asked a man what he wanted, he responded, “A crew cut.” After you are more than half done, his friends are giggling, and he says he will look stupid with his hair that short. What do you say or do?
A woman on the phone asks, “How old must a child be, before you will cut their hair?” What is your answer?
We use and sell high quality hair care products. One woman hands you a bottle of shampoo and says the shampoo has made her hair brittle and the ends break too easily. You look at her hair and wonder how she could have had such a terrible experience. What do you do now?
It is late in the day and we close in fifteen minutes. A man has called to ask if we can open a half-hour early tomorrow so he can get a haircut prior to an important business presentation. How do you respond to his request?
