A lady is asking for a refund. She claims the tuxedo her son rented for his wedding, was a poor fit, and said her son looked like a baggy elephant, not a proud groom. How do you handle this complaint?
Yesterday, a man picked up a tuxedo in which he had previously been fitted. The event he is attending begins in less than two hours, and only now he is complaining that the tuxedo is causing him to itch on his neck and legs. What do you suggest for this customer?
A young girl would like to rent a formal dress for the prom two weeks from now. What information do you provide to her to ensure the dresses available when she needs it?
Two men were scheduled to rent the same tuxedo three days apart. Unfortunately, the first renter has not returned the tuxedo, and it is a unique size. Tomorrow the second customer will no doubt be in to rent his tuxedo. What steps do you take to make sure we can meet our second customer's needs?
The mother of the bride is returning three bridesmaid dresses. One of the dresses is obviously torn, and the woman is telling you it was ripped prior to them receiving the dress. How do you handle this assertion?
A large group is in for measurements and fittings for an upcoming wedding. There are so many people the store is packed, and many items are not being placed back where they belong, making the fitting even more difficult. What do you suggest to this group in order to serve them all properly?
