A customer is having trouble deciding whether to purchase one DVD player or another. Should you give your opinion when helping this customer?
A woman wants to return a cell phone. She is complaining that she has a defective phone. Questioning her further, you discover that she did not follow the battery re-charging instructions, and actually ruined the battery by overcharging it. What do you say to this customer?
You are writing orders and working the cash register. A customer is complaining that your service is terribly slow. You know that the delay was caused by the previous customer’s credit card authorization problems. How do you respond to this customer?
What is the best-perceived advantage a specialty electronics store has over a department store with an electronics department?
A woman is on the phone, asking you to refrain from playing any music for the next half-hour. She claims that the noise gives her migraine headaches and she wants to shop in peace. What do you say to this woman's request?
Name two of the most obvious nonverbal keys indicating that a customer needs assistance.
