A man is out in front of the store picketing our business. He is protesting that we carry items made in China. What do you think should be said or done as he makes himself noticed by many of our customers?
A woman is having trouble “seeing” a plastic tablecloth in a shrink-wrapped package. She opens the package and pulls out the tablecloth and unfolds it. What do you do now?
A customer claims he called fifteen minutes ago, asking about a food item. You have no memory of any calls and no record of his request. Our main competitor is right down the street. What will you say to this mystery man?
While you are running a register, one elderly customer decides to start telling you about her grandchildren. The two customers behind her are rolling their eyes and sighing. What do you say or do in order to serve your next customer?
Does a nearly full parking lot, at your store, generally encourage potential customers to stop or to keep driving?
A customer is obviously drunk. He is making rude comments at a level that nearly every customer can hear. A woman waiting to check out just set down her basket and is walking out the door. Everyone else is staring. What do you say or do?
