Name the main reason some people are reluctant to try an unknown brand product.
We ran an ad featuring a product with a mail-in rebate. A couple is in looking at the product and after mentioning the rebate, one person responds, “Nobody ever gets the rebate check." How do you respond after hearing this?
Our store has a limited supply of this year’s best-selling item. This shortage has been clearly indicated on signs around the store. Twenty minutes after putting the item out for sale, you are out of the product and many customers are upset because they could not buy the toy. What do you tell the angry mob?
You have a buy-one-get-one-free offer on a new product. A customer is asking you to sell her just one of the items at half price. Do you do as she has asked?
A customer is commenting that she has never seen all of our registers open at the same time. She is complaining that the lines are always too long and is asking why the store has so many unused registers. How do you answer this inquiring mind?
A miserable-looking customer wants to purchase some cold medicine. After ringing up the purchase, the man discovers he is 18 cents short of the amount needed. What do you do, or say?
