A client is on the phone. She is telling you her printer is on, but nothing seems to be printing. She needs an invoice printed and tells you the printer worked yesterday, but this is her first attempt to print today. What do you suggest?
How do we prioritize our service calls?
A customer calls to say that her computer is stuck in a loop. It seems to start to load the operating system only to shut down and go into a screen which asks if she wants to start in “Safe Mode,” but even this does not work. It is noon on Friday, and she wants to know if we can have this fixed before close of business today. What is your answer?
A client purchased software from another vendor and it appears to conflict with a software package we are paid to support. How do we inform the client of the issue, and how do we approach the possible complaints from our client?
One of our better clients is a medical office with more than a dozen doctors. While working on the computer of a pediatrician, you notice what appears to be child pornography, what do you do now?
A prospective client wants a salesperson to comment on a software package being offered by a competitor. You know of no major issues with this competing product, but how do you handle this request since we represent an alternative?
