An elderly woman wants to know what guarantee there is that we will not up-sell or add additional services if she makes a pre-plan or arrangement today. What do you say to reassure this customer?
Prior arrangements were made for an open casket funeral for one of our clients. Unfortunately, in your professional opinion there is no way this request should be completed. How do you explain your judgment to the grieving next of kin?
Two siblings have been arguing over the arrangements for their mother. One of them says that we are vultures for trying to sell additional services and a more elaborate coffin. How do you respond to this accusation?
Just after Memorial Day a woman calls and asks what you're going to do to fix her mother's marker that has settled unevenly. How do you answer this question?
A young man calls telling you he is making arrangements for his grandfather and says he is broke he wants to know of the what the cost would be for a simple pine box. How you answer this young man?
You see a young girl frantically moving from grave stone to grave stone crying. When you ask her if there's anything you can do to help, she responds that she has no idea where her mother is buried, but she knows that she's" somewhere out here." What do you do to help this young girl?
