A customer agreed to allow a company to automatically charge her debit card for a service. She received a notice showing her account was overdrawn, and the company explained that they pre-authorized the charge and then ran the actual charge three days later, and that the bank should not have overdrawn the account. What do you say?
A customer is complaining that the bank has unfair pricing for the services it offers. She says those who can least afford the services, pay the same amount as those customers who are wealthy, and in fact, the wealthy often get many free services. How do you answer her charge?
A customer is very angry. She admits she overdrew her account last Thursday. However, she did not receive the overdraft notice in the mail until the next Tuesday. She feels it is unfair to be charged an accumulating daily overdraft fee when she had no idea she had a problem. What do you say or do?
A young man in his twenties likes to tell everyone about his dream of buying and owning a quick-service restaurant, in fact, he has become a bit of a nuisance. You know he has a minimal balance in his single account, and yet today, he is asking to set an appointment with a loan officer. What do you do?
A regular customer is attempting to cash a $15 rebate check. Unfortunately, the customer does not have his wallet and thus cannot show his identification as required by the check. The teller helping him says she will not cash it without the ID and he responds, “That person over there can verify my identification,” pointing to you. How do you respond?
A woman approached you, looking very distressed. She seems to have lost her purse. You checked everyone on staff and no one knew anything about a lost purse. The woman suggests looking at the security video to see if you can tell her what happened to her purse. What do you say to this request?
