An elderly woman is requesting that you write down all of her account numbers on an index card for her. As you confirm her identity, she comments that “her new investment advisor sure has some odd requirements.” What do you do?
Which, if any, government checks may not have their funds available the next business day?
After re-counting cash for a customer three times, you confirm that he has counted his deposit incorrectly. You inform him that he actually has $10,200 to deposit. Upon hearing this, he requests that you only deposit, $9,200. Do you follow his request and what do you do after he leaves?
A customer with a Certificate of Deposit wants to know why she has never received a statement showing her accumulated balance. How do you respond to her request?
Regulation E covers the transferring of funds electronically. Are both credit and debit card uses covered by Reg. E and if not, what is the difference?
An observant teller makes you aware of a check that raises your suspicions. You decide that the funds will be unavailable for an extra five business days. How long will you have to keep this decision on file, and what must be included?
