A credit counseling agency director wants to discuss a customer’s credit card account. What must you have in order to discuss this matter with this person?

A customer marks a check off box expressing his desire to opt out of disclosing any personal information to anyone not working directly for our institution. He asks how long this notice will stay in effect. What is your answer?

You have received an official request from the Drug Enforcement Agency for a complete deposit history for an individual that maintains his accounts at your branch. He has filed a challenge to this request. What do you need before releasing this information to the D.E.A?

A customer wants to prevent the sharing of his personal data in order to keep his credit report as empty as possible. What do you tell this customer after he tells you his reason for the request?

Which law takes precedence?

1) Title V of Gramm-Leach-Bliley.

2) The Fair Credit Reporting Act.

A customer with a savings and checking account chose to opt out a few weeks ago. He is complaining that he has received a few marketing calls since he opened his new credit card account with your institution. He wants to know why your company did not honor his opt out request. What is your response?