A customer is calling in a rage. He had some checks bounce because the service fees were higher than his remaining balance. What do you tell this “unbalanced” man?
A person has called you with a request and then puts you on hold. How long will you wait before hanging up on the customer?
A business customer calls, asking if you would hold one of her checks from processing for a day. She tells you that she is waiting for a cash payment from one of her customers and otherwise she will bounce a number of checks. What is your answer?
How do you insure that you do not give out account information to unauthorized individuals?
Your bank has a policy of not charging any service fees as long as a minimum balance is maintained. A nice customer is calling to say that she was charged a service fee. Your records show that she fell below the minimum balance one day by three cents. What do you tell this customer?
You answer a call from a gentleman complaining about the service he has received from one particular branch. What is the procedure for taking and routing this complaint?
