A person is asking how you insure that no-one will get her password and transfer funds out of her account. What is your reassuring response?
A woman is on the phone. While attempting to log on to her Internet account she mistyped her password and now cannot seem to get logged onto the system. What will you tell her?
What is our procedure for a customer that mistakenly gives an incorrect payee address in the "Online Bill Payment Center?"
A man wants to know, if he signs up for mobile access to his accounts, is our interface mobile friendly with separate mobile version. What is your answer?
A customer has received two consecutive late notices from a finance company. He has his reference number and it appears that a Bill Pay check was never cashed, causing the late pay situation. He wants to know what you can do to solve the problem.
A young man wants to know how often he will be required to change his log in password. What is you answer?
