A customer purchased a used car the day before. He is complaining that he used the switch to put down the driver’s window, and now it will not come up. You know this car was sold “As Is.” How do you respond to this customer?
A customer purchased a truck two days ago. He comes in today, and says he regrets the purchase because it is right at the limit of what he can afford after seeing what it will cost to insure. How do you respond?
A man wants to know if he could have his car washed if he brings it by, on the way to the airport. He says he bought the car from us a few weeks ago, and wants to impress his boss, but is low on cash. What do you say to this man's request?
While looking at an SUV, a woman is admiring the bug-deflector on a customer’s truck in the parking lot. What do you say or do?
What is the best-perceived advantage our service department has over a quick-stop when changing the oil in a customer’s car?
A young man wants to have his car speakers replaced under warranty, because they sound like they have been blown. He says he “thought about” getting a new high-powered after-market amplifier, but changed his mind. What do you say, or do in response?
