You are working a cash register. A customer is complaining that your line is terribly slow. You know that the delay was caused by the previous customer’s credit card authorization problems. How do you respond to this customer?
A customer has brought in a blouse, claiming that it has faulty workmanship. You notice that the customer has brought in this blouse in the bag of a competing store. What do you say and do?
A woman is complaining that none of our swimsuits flatter her figure. In looking at her, you can see why. What do you tactfully say to this woman?
A woman wants to return a silk blouse. She is complaining about how much the blouse shrank with just one washing. Questioning her further, you discover that she did not follow the washing directions, and used hot water. What do you do, and say to this customer?
The store limits the number of items in the dressing room at one time. You see a woman barge into a changing room with two arm-loads of dresses and lock the door. What do you say or do now?
You are working as a cashier on a payday and the store is busy. While ringing up a credit card purchase, the phone lines go dead. You cannot complete your authorization. What do you say to the customer and what do you do?
