A passenger tells you he has just returned from the baggage carousel and while it is now empty, he cannot find his luggage. What do you say and do?
A woman wants to know if she can obtain a list of all the ingredients used in the meals offered on a particular transcontinental flight. What is your response?
A worried passenger taps you on the shoulder and whispers, "there is a man over there that said he would bring this baby down." She motioned her head as though the man is one of a few behind her, and you can tell she is extremely worried. What do you do after hearing this information?
There has been a severe storm that caused many flights to be canceled or delayed. A young woman explains she must get home for her wedding as thousands of dollars have been spent, and many guests have already arrived. What steps do you take, or what suggestions can you offer to help this customer?
A woman, who says she has not flown in years, calls wanting to know if the airline will assist in getting her through security at the airport, without being accosted. How do you answer?
A passenger approaches you and tells you that one of the restrooms toward the back of the jet is absolutely filthy. He wants to know what you are going to do about it before landing. What is your answer?
