You just finished neutering her cat when the owner says she really cannot afford to pay you for today’s visit. What is your response?
Other than the location, name one reason for the popularity of “big box” pet-stores.
A client is complaining that the shot you gave his dog must have triggered an allergic reaction. You check the chart and see he has no known allergies. How do respond?
You look out to the waiting room and see a child teasing another client’s cat. The cat’s owner seems upset, but has not said anything to the child or the parent. What do you say or do?
A client has been told to avoid letting his dog be too active for a few days while some stitches heal. While at the park, you see the owner throwing a Frisbee®, and his faithful dog running after it. What, if anything, do you do after seeing this?
A person calls to make an appointment. What additional information might you provide to this person?
