A customer asks your opinion about which model railroad accessories he should purchase. Should you give your opinion when helping this customer?
A woman wants a refund. She is complaining that the puzzle she worked was missing a piece. How do you respond to this customer’s request?
There has been a recent controversy concerning the content of a children's game. You have this game identified. You note a couple hesitating at one of the games with a similar sounding title. What do you say or do, if anything, to reassure this couple?
Your store is running a special pre-Christmas sale. You notice two customers holding onto the last of a certain talking doll. A tug of war is developing. Quick, what do you do?
A teenage boy is shopping in your store and you note that he is looking at many items carefully organized on the shelves by item number. Unfortunately, after looking at an item, he is putting them on the shelves randomly. What do you say, and to whom?
What is the best-perceived advantage a specialty toy store has over a department store with a toy department?
