You are working as a cashier on a payday and the store is busy. While ringing up a debit card purchase, the lines go dead. You cannot complete your authorization. What do you say to the customer, and what do you do?
You are working at the service counter. A customer has brought in a food item, claiming that this product was spoiled. You notice that the item expiry date is showing as four months ago. What do you say and do?
A man is on the phone complaining that his son is sick. He suspects the hamburger he purchased from our store yesterday. Our meat department puts handling and cooking instructions on each package. How do you respond to this concerned parent?
You have a buy-one-get-one-free offer on a new product. A customer is asking you to sell her just one of the items at half price. Do you do as she has asked?
Name two of the most obvious nonverbal keys indicating a customer needs assistance.
Do you think it is proper for stores to have discounts based on age, or only for specified hours during the day, and why or why not?
