A customer has brought in an athletic shoe, claiming that it has faulty workmanship. You notice that the customer has brought these shoes in the bag of a competing store. What do you say and do?
A woman is wants to return some leather shoes. She is complaining about how much the shoes shrank with just one washing. Questioning her further, you discover that she did not follow the cleaning instructions. What do you do, and what do you say to this customer?
A customer is on the phone, asking whether you carry a particular style and size of dress shoes. What other information might you get for this customer?
Does a nearly full parking lot, at your store, generally encourage potential customers to stop or to keep driving?
Your store limits the number of shoes that may be tried on at one time. You see a woman with her arms loaded up with at least ten boxes of shoes and she's headed for more! What do you say or do now?
Is it acceptable to bend a store policy for a friend or well-known customer?
