A customer is on the phone telling you his service is out yet again. He complains that every time a large truck drives by, his service quits working. What do you do?
A lady is complaining that she will end her service if we cannot prevent the advertising for adult focused content on supposedly family channels. How do you respond to this threat?
It has been raining heavily and a customer is on the phone telling you her service is out. She says she is very angry because her favorite show is in the middle of the season finale episode, and she knows it will not be repeated for many months. She wants to know what you are going to do about this. What do you say?
A young sounding woman is on the phone. She explains that she put in a code to prevent her children from purchasing pay per view events without her knowledge, but now she cannot remember the code to purchase a movie. What do you say or do?
A man is calling and telling you he cannot understand his billing statement. He wants you to go through each item line by line. You can tell this will be a half-hour call. What do you do?
A furious customer wants to know your name and address immediately. How do you respond to this demand?
