Which would be worse for a drive-through customer?
1) Putting in the wrong flavored soft drink.
2) Forgetting to include the soft drink.
A customer has requested a second order claiming that the “crispy chicken” sandwich is soggy. The chicken seems fine and up to company standards. What do you think ought to be done or said?
A young man has mumbled three times what he wants to order. The lines are growing and this man’s tone of voice is getting gruff. What is your next step for this customer?
A customer has returned and is quite angry. She ordered white meat only. You look in the open box and see a thigh with a bite missing. What will you say or do to smooth her feelings?
Name one reason more customers do not place special orders when frequenting a quick-service restaurant.
It is a hot summer day and you are working the drive-through. Right in the middle of the long lunch hour line you notice a motor home has over-heated and is blocking the line. What do you do?
