A miserable-looking customer wants to know if we can bathe his cat. This man tells you a story of him battling the feline and losing. What is your answer?
A couple has just agreed to purchase a new puppy. While discussing which food is best for their new dog, you are asked what is wrong with regular retail store brand pet foods. How do you answer?
You were just asked if we can order some exotic fish from Brazil. What do you need to know and do in order to see if we can do as asked?
A customer wants to return a dog training collar, claiming she purchased the wrong size but does not have a receipt. This lady claims to be a trainer at an obedience school. Does this fact change your actions, and what do you do?
A man just parked his pick-up truck in the parking lot and you look out and see his pit-bull is running loose in the parking lot, ignoring the man. What will you do in this situation?
A man notices that a sale priced ten pound bag of cat food costs almost the same as a five pound bag of the same food. While this type of thing is rare, how do you respond to this customer?
