A member agreed to allow a company to automatically charge her debit card for a service. She received a notice showing her account was overdrawn, and the company explained that they pre-authorized the charge and then ran the actual charge three days later, and that we should not have overdrawn the account. What do you say?
A frowning member says she wants you to close her accounts and hands you a slip of paper with her account numbers and her driver’s license. When you ask if there is a particular reason for closing her accounts, she glares at you and says, “Say nothing more, just close my accounts.” What do you do?
A member wants to know why we do not want more of his business. He tells you he has received credit card offers from two banks nearly every week for almost a year now, and he says he does not remember ever receiving a specific offer from the credit union. What do you say to this member?
A member is very angry. She admits she overdrew her account last Thursday. However, she did not receive the overdraft notice in the mail until the next Tuesday. She feels it is unfair to be charged an accumulating daily overdraft fee when she had no idea she had a problem. What do you say or do?
An elderly member looks concerned. She tells you she received an email, requesting she fill out a form to re-establish her account with the credit union. She says she almost did as requested, but she didn’t think she had ever given us her email address. What do you tell this member?
A regular member is attempting to cash a $15 rebate check. Unfortunately, the member does not have his wallet and thus cannot show his identification as required by the check. The teller helping him says she will not cash it without the ID and he responds, “That person over there can verify my identification,” pointing to you. How do you respond?
