A guest is angry because she says she turned her back and her bucket of nickels was stolen. What do you say and do?
A guest looks very depressed. He tells you he thought he could spend the weekend being the “big-shot.” Now he is down to his last twenty dollars, and he still has to go home. What do you say or do?
A man is drunk and is demanding another drink. He really is not making very good decisions. What do you tell this gentleman?
A guest is on the phone claiming that some items are missing from his room. He admits that he blocked his door open when he ran down to his car to get his suit-bag. What do you say, and to whom?
A guest has informed you that he is sure his wallet has been stolen. What should you do?
How long does it take to build a loyal clientele? How long does it take to lose a guest, and why?
