You have asked a group of visitors to wait a few minutes while a relative is settled into her room and a few items are prepared. The leader of the group just told his group to go on in. What do you say or do?
A patient makes crude comments to you every time you enter his room. You find his manners disgusting. What do you say or do?
A patient wants to know if yet another blood test is necessary. She says she is worried about her climbing medical bills. What do you say?
A Medicare patient is to be transferred to a local nursing home. She is angry and feels betrayed by her family. Is there anyone who can help her with this transition and if so, who do you call to help her?
A man is complaining that the patient in the next room is moaning loudly, and he finds it disturbing and difficult to relax. What do you say or do?
Name one reason patients dislike interacting with administrative health care professionals.
