A customer is on the phone, asking whether you carry a particular brand and size of dress shoes. What other information might you get for this customer?
A customer has brought in an electric can opener, claiming that it has faulty workmanship. You notice that the customer has brought in this can opener in the bag of a competing store. What do you say and do?
A man wants to purchase a pair of jeans that require hemming. He admits that he cannot sew and needs help. What do you tell this man to ensure his purchase?
A woman wants to return a set of towels. She is complaining about how much the colors have faded with just one washing. Questioning her further, you discover that she did not follow the washing directions, and used bleach. What do you do and say to this customer?
Our store limits the number of items in the dressing room at one time. You see a man barge into a changing room with two arm-loads of pants and lock the door. What do you say or do now?
You are working as a cashier on a payday and the store is busy. While ringing up a credit card purchase, the phone lines go dead. You cannot complete your authorization. What do you say to the customer, and what do you do?
