A businessman is dropping off a printing job. He wants a guaranteed delivery time, whereby he can pick up his printing and the job will be complete. How do you respond to his demand of a guaranteed delivery time?
You close in six minutes and an elderly woman walks in. She is requesting 100 color fliers and you know that if you run the job right now, you will be at least fifteen minutes late closing the shop. What do you do, or say?
A woman is in to pick up her color postcards for a business mailing she has planned. She notices her logo is not correct, and yet the proof had a proper looking logo. She is distressed because her deadline for mailing is in two days. She asks if you can redo her 10,000 postcards by tomorrow night. What is your answer?
A businesswoman wants 500 color fliers to be printed immediately. You have three other color jobs that came in earlier in the day. What is your response to her request?
A woman is on the phone. She wants to know if you will match the price for black and white copies available from a big-box office supply company print shop just down the street. How do you respond?
A man is in picking up some news-letters he had printed and folded. He is a regular and just now notices the date stating a meeting is incorrect. He sighs and asks for the job to be redone. Do you give him a break on the re-print, and what do you say to him?
