A potential customer asked if our unlimited data plan is really an unlimited data plan. How do you answer this inquiry customer?
You have an angry man on the phone. He tells you that our coverage map is extremely inaccurate. He tells you that there were large areas of the western United States where he had no coverage, though he was on major roads. How do you respond to this complaint?
An elderly lady would like to know if we have anyone on staff, or at a local retail outlet, that could show her how to send text messages as she does not have a printed owner's manual. What do you suggest for this customer?
There is a young woman on the phone and she is in a panic. She explains to you that she mistakenly answered a call from someone in Argentina, and did not hang up for more than two minutes. Her panic, is that she is afraid she is going to be billed for not hanging up quick enough. What do you tell this customer?
You are speaking with a pay as you go customer. He would like to know if he can convert some of his hundreds of dollars in credits towards the purchase of a new phone. How do you handle this request?
A man calls you from a land-line phone asking for your help in figuring out his bill. He can't seem to remember his phone number, and says that he has changed phones and replaced his number multiple times since he set up his original plan. What do you suggest so that you can help this customer?
