A man has parked off to the side and has not entered the queue to get his car washed. He asked if we re-filter and recycle the water we use here at the car wash. What is your answer?
A customer exited the car wash and parked to vacuum his car. Upon closing the door he noticed a large scratch just in front of the handle. He tells you this scratch did not exist 10 minutes ago as he had opened his door and the car was not that dirty to have hidden the scratch. How do you respond to this charge?
A potential customer wants to know if we offer a rain guarantee, where we will re-wash the car free should it rain within 24 hours. How do you respond to this question?
A woman asks if we use a dish washing or car washing detergent that works, or if we use some environmentally friendly junk that really does not work. What is your answer?
It is the late summer and a man would like us to send his car through the wash a second time, as he has two or three insect remains that are still stuck to his license plate. What do you say to this request?
What is the number one complaint we receive concerning our car wash, and how can we minimize these complaints?
