A guest is claiming that he and his wife thought our services were substandard when they stopped last time in town. You do not remember ever having the problems he is describing. What do you say or do?
A guest is complaining there was too much noise in the park last night and that she could not sleep. No one else has complained about the noise. She is awaiting your reply. What do you say to this woman?
A man is complaining there is no hot water at the clubhouse shower facility. What do you tell this gentleman?
A guest says he and his wife are going to take their tow car into town. He wants to know if we always have someone keeping an eye on the RV’s parked on the grounds. What is your answer?
A potential guest is on the phone, and she wants to know what club or membership discounts we offer. She asks for a list. How do you respond to her request?
The weather report is predicting very high winds as a storm is expected to arrive tomorrow. How does this affect our guests, and what we say to those calling to make reservations?
