A customer is on the phone, asking whether you carry a particular brand of hand tools. What other information might you get for this customer?
A frustrated homeowner wants an answer now. It seems that this man started to build a storage shed. He is suggesting that all lumber companies are guilty of false advertising. He points out that a 2 by 4 is not two inches by four inches. What is your answer to man with a short temper?
In the past a man complained about our discounted pricing for contractors. Knowing this fact, today he is claiming that he too is a contractor. What do you tell the man on a mission?
A suspicious customer just left the store with a new paint sprayer. A few moments later he has returned with a broken version of what he just purchased. Inspecting the item you notice a fair amount of wear. What do you tell the "quick switch man?"
A customer has brought in a curtain rod set, claiming that it has faulty workmanship. You notice that the customer has brought this back in the bag of a competing store. What do you say and do?
It's a busy Saturday and a person is attempting to pay for a compressor. You suspect that one of the bills is a counterfeit. What do you do now?
