A customer is having trouble deciding whether to purchase one title or another. Should you give your opinion when helping this customer?
A woman wants a refund. She is complaining that the compact disc contained the only two good songs, both of which are overplayed on the radio. She said the rest of the music was like getting a root canal. Do you have any suggestions for this customer?
There has been a recent controversy concerning the content of a children's book. You have this book identified. You note a couple hesitating at one of the books with a similar sounding title. What do you say or do, if anything, to reassure this couple?
Your store is running a special pre-Christmas sale. You notice two customers holding onto the last of a certain collector’s box set. A tug of war is developing. Quick, what do you do?
A woman and her teenage son are shopping in your store and you note that the son is staying right behind his mother. The boy is picking up items and purposely misplacing them after walking a few yards. What do you say, and to whom?
Name two of the most obvious nonverbal keys indicating that a customer needs assistance.
