A pregnant woman wants to buy and move into a house before her baby is born. She wants to know how long it will take from the time she fills out a loan application to close the loan. What do you tell her?
A customer hands you a home loan application and many supporting documents. You notice the photocopies of his tax returns have the Social Security numbers blacked-out. When you ask him why he did this, he tells you that it is illegal for you to use his number for any purpose. What is your response?
A young woman and her grandfather have filled out an auto loan application. You have determined this loan cannot be approved without the grandfather’s co-signature. The only problem is, he is eighty-six years of age. What do you tell the couple requesting an answer?
A customer claims the final payoff on his truck lease is unreasonable. The model of vehicle leased has been a national embarrassment and the $4,800 resale value is less than half of normal. His $500 per month payments were an absolute waste. What do you do about his complaint?
A woman wants to exercise her right of rescission on a loan. She makes her request on a Tuesday, telling you she was unaware that Saturdays can count as a day toward the time limit. What is your response to this request?
A woman wants a loan to purchase some stock in a closely held corporation. What do you tell her?
