After describing the estimated cost of repairing a transmission, the car's owner hesitates wondering whether it is even worth fixing the car. What, if anything, do you say?
When giving a customer a repair status, is it better to give the person an optimistic estimate, a typical estimate, or a pessimistic estimate, and why?
A customer wants us to repair his truck and is insisting that we use only parts made in the USA. How should you respond to his demand?
A man wants to know if we will replace his alternator with one he picked up from a auto salvage yard. How do you respond?
Name one reason more people do not ask us for a second opinion before scheduling a repair with a competitor.
A supplier shipped the incorrect repair part, and we will not have our customer's SUV repaired as promised. What should we do?
