A customer is having trouble deciding whether to purchase one pair of floor mats or another. Should you give your opinion when helping this customer?
Name two of the most obvious nonverbal keys indicating that a customer needs assistance.
Yesterday, a suspicious acting customer left the store with a pair of wiper blades. Today he returns with a ripped version of what he just purchased. Inspecting a blade you notice a fair amount of wear. What do you tell the "quick switch man?"
A woman wants to return a battery. She is complaining that she was told her alternator had failed, and that is why her battery was dead. Questioning her further, you discover that she purchased the battery about five weeks prior. What do you say to this customer?
It's a busy Saturday and a person is attempting to pay for a large floor-jack. You suspect that one of the bills is a counterfeit. What do you do now?
What is the best-perceived advantage a specialty auto parts store has over a department store with an auto parts department?
