A woman wants to know if we are going to insist she purchase a hearing aid even if it would not help her type of hearing loss. How do you respond to this charge?
A patient walks in for an appointment on Tuesday when his appointment was actually scheduled for Monday. What do you do?
A customer is complaining that her new hearing aid is rubbing her ear and creating a sore. She claims that the professional did not fit it right and wants to come in right away but you have no appointments available. What can you offer?
A customer says she is still having problems with conversations in restaurants. She asks what good is a hearing aid if she can’t enjoy being out with friends. What is your answer?
A woman brought her child in and it was determined that the child could be helped with a hearing aid. After being told of the pricing the woman starts to cry, telling you there is no way she can afford an aid. How do you respond to her?
A patient brought his hearing aid in for repair 10 days ago. He was told it takes 8-10 business days. It has been 15 business days and you notice it is not back from the manufacturer. The patient is refusing to pay the full balance and wants a discount. What do you do?
